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Customer Service

Shipping & Delivery
Most items in our catalog are eligible for free Continental US standard shipping. There's no minium purchase to qualify for this offer. For other shipping options, use the Estimate Shipping and Tax tool in the checkout page to calculate your shipping cost.
Orders are usually shipped within 48 hours after payments are processed. For standard shipping, the delivery will take 3 to 5 business days normally, but there are unusal cases that may take up to 10 business days.
Privacy & Security
ToysDiva.com is the sole owner of information collected on this site. We will not sell, share, or rent this information to any outside parties, except as outlined in this policy. We collect information from our customers to process orders and better serve you with relevant information, such as order confirmations and order status updates. Information collected such as your name, shipping address, billing address, telephone numbers, e-mail address, and payment information (ex, your credit card number.) We also ask you to submit a username and password of your choice for your future access to your account information. To safeguard your user name and password, DO NOT share this information with anyone. Your contact information will be used for the delivery of our newsletter or special promotions, if you elect to receive these items.
Returns & Replacements
Below are ToysDiva.com's ("ToysDiva", "we" or "our") Standard Return Policies, applicable only to products purchased by you directly from the ToysDiva.com website.

  • All product returns require a Return Merchandise Authorization (RMA) number.  You may obtain an RMA number by contacting ToysDiva Customer Service through our contact from at: http://www.toysdiva.com/index.php/contacts/

  • Products that are not eligible for return and will be sent back to you at your cost and expense if received by us:
    • Any product not purchased from ToysDiva.com
    • Any product without a valid, readable serial number, including but not limited to products with missing, damaged, altered, or otherwise unreadable serial number
    • Any product that is returned without all original packaging and accessories, including the retail box, manuals, cables, and all other items originally included with the product
    • Any product from which the UPC code has been removed from its packaging
    • Any product that exhibits physical damage
    • Any product for which you have submitted a mail-in rebate
    • Any product(s) that has been opened (taken out of its plastic wrap).

  • Return for refund within: 30 days

  • Return for replacement within: 30 days

  • Restocking Fee: Yes

  • If the reason of return is not due to our fault, we may charge a fee to cover the original shipment even if it's shipped using our free shipping option.

Items covered by this policy must be returned to ToysDiva within 30 days of the invoice date for this policy to apply. “Return” means receipt of the product by ToysDiva, and not the mere issuance of an RMA.

***IMPORTANT INFORMATION***

Occasionally, there were a small numbers of buyers who sent us back supposedly defective products, when the products were actually not defective. It turned out that those buyers had a defective system. One of the well-known problems involves a Playstation 2 (PS2) system with a burnt-out or scratched lens. Under such system, colored bottom discs (especially dark colors like blue or black) may be unplayable, even though the system can play non-colored bottom discs without any problems. In such rare cases, we cannot exchange the game because the game is not defective and we will not be able to get a credit from the manufacturer.

We usually do not refund or exchange for non-defective product (ex, you ordered a wrong product, or your children ordered a product without your permission.) but we can evaluate the situation in a case-by-case manner (ex, we sent you the wrong game.) In such cases, the customer must contact us within 30 days from the date of purchase. The product must be unopened, and must ship back to us after receiving a RMA number. If it's not caused by our mistakes, we will refund only the product's purchased price, and a 15% re-stocking fee ($5.00 minimum) will be charged to cover our cost.

If a customer receives an incorrect item due to our fault, the customer must contact us within 30 days from the date of purchase to receive a RMA number from us. Once we receive the incorrect item, we will ship out the correct item immediately. A full refund (no re-stocking fee will be charged) can also be sought if the customer chooses not to exchange for the correct item. We will reimburse the customer for return shipping costs at USPS First Class shipping rate.

All our products are brand new, except when stated explicitly, therefore they carry full manufacturer warranty. If you open your product and there are missing materials or malfunction items, your product will be covered by the manufacturer warranty, please contact the manufacturer directly.
Ordering
Since we maintain multiple storefronts using different databases, occasionally items you ordered may be out of stock. In such cases, we will process our order in a first-come, first-serve basis. If we cannot fulfill your order, a full refund will be issued back to you.